Refund Policy

Effective Date: 14th July 2023

Thank you for choosing Cyber Octet Private Limited for your Offline learning needs. We strive to provide high-quality training and support to our students. In the event that you are not satisfied with our services, we offer the following refund policy.

1.Refund Eligibility

We offer a 100% refund for cancellations made within the first 2 days of enrollment. After 2 days, no refund will be issued.

• Contact information, such as your name, email address, and phone number
• Billing information, such as your credit card number and billing address
• User-generated content, such as messages you send through the website or feedback you provide
• Usage information, such as your IP address, browser type, and operating system
• Other information you provide to us, such as your interests, skills, and preferences

2. Refund Process

To request a refund, please contact us at  [email protected]. Your request must be made within the eligible refund period.

Upon receipt of your refund request, we will verify your eligibility for a refund. If your request is approved, we will process the refund within 30 business days. The refund will be credited to the original payment method used at the time of enrollment.

3. Non-Refundable Fees

The following fees are non-refundable:

• Enrollment fees
• Processing fees
• Certificate fees
• Any other non-tuition related fees

4. Course Completion Requirements

To be eligible for a refund, you must meet the following requirements:

• Have completed less than 1% of the course content
• Have not received a certificate of completion
• Have not violated the terms and conditions of the course

5. Course Access

Access to the course content will be terminated upon the approval of your refund request. You will no longer have access to the course materials or any associated resources.

6. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may request further review. Please contact us at  [email protected]  to initiate the review process.

7. Changes to this Refund Policy

We reserve the right to update this Refund Policy at any time. We will notify you of any changes by posting the updated policy on our website.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at  [email protected]